Helpdesk Portal User Guide

Internal Users

• I am unable to locate the necessary information in the Help Centre. What should I do?
• What happens if I do not receive a reply for my query?
• Who can use this Helpdesk Portal?
• How do I use the Helpdesk Portal?

External Vendors

• I am unable to locate the topics or information in the Help Centre. What should I do?
• How do I use the Helpdesk Portal?
• What happens if I do not receive a reply for my query?
• Can I add attachments to my query?
• Is this the AGD Helpdesk?